frequently Asked questions
What are your shipping costs?
To keep things simple and fair, I charge a flat rate of 5 for each additional item. This helps cover careful packing, materials, and the journey from my hands to yours.
If your order includes a small item that qualifies for lower-cost shipping, you’ll still pay the flat rate at checkout—but I’ll refund the difference once it’s packed and weighed. If your order includes a larger item, you’ll pay the flat rate at checkout and receive a separate invoice for the remaining exact shipping cost. There will be a checkbox at checkout if you have selected either a small or large qualifying item.
I always aim to charge only what’s necessary—no more, no less. Thank you for supporting a studio that values transparency and care in every step.
what is the timeline for shipping?
I strive to get orders packaged and shipped within 72 hours. Depending on the quantity of orders, it may be up to 1 week before I’m able to get your package shipped. If there is an unexpected or significant delay foreseen, I will be in contact with you to let you know.
do you offer local pickup or delivery?
I do not offer local delivery but am happy to coordinate a local pickup for those in my area. Once I receive your order, I will be in touch with you via the email address provided at checkout to coordinate a day and time that works for both of us.
do you offer rushed shipping?
Absolutely! We all know time is moving swiftly these days and with our busy lives, special events and moments can easily slip our minds. When these times happen, you can email me at scampfire@outlook.com and request expedited shipping.
Do you offer international shipping?
Unfortunately, I do not offer international shipping at this time as a general shipping option. If you find yourself in a special circumstance, you can email me at scampfire@outlook.com and I can see what can be done to accommodate your needs.
Do you use sustainable shipping practices?
I absolutely strive to be as eco-friendly as possible when shipping out orders. I tend to overwrap, pack, and secure each piece to ensure they’re very safe during their journey to their new homes. I save and reuse the majority of boxes and packing materials (paper, packing peanuts, and bubble wrap) to avoid contributing to the load of products filling up our landfills and polluting our beautiful planet.
What happens once my order has shipped?
Once your order has shipped, you will be provided a tracking number via the email address you used at checkout. Once the package has left my hands, it is then out of my personal control. I will do my best to assist as I know it can be very stressful when problems arise with shipments but you will need to contact the shipping company if you feel there are any issues with your package’s journey.
do you offer insurance on shipments?
Yes, I include up to $100 of insurance coverage for each shipment. If you would prefer to have more coverage, please email me at scampfire@outlook.com and I can arrange a quote for increased insurance costs.
What shipping Carrier/s do you use?
Your package will be shipped via USPS, UPS, or FedEx shipping services. I look for the best shipping carrier per package to ensure that your package has the most secure and timely delivery.